FAQ

We ship worldwide to over 50 countries. Standard international shipping takes 7–15 business days. Express shipping takes 3–7 business days.

Shipping fees are calculated by weight and destination. Free standard shipping on orders over $50. You can see exact rates at checkout.

Yes. Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

Orders are processed within 1–3 business days. International orders typically arrive within 7–15 business days depending on your location.

Each product page has a detailed size chart with measurements for bust, waist, and length. If you're between sizes, we recommend sizing up for a relaxed fit.

We offer free exchanges within 30 days. Simply contact us with your order number and the size you'd like, and we'll send the new item right away.

Yes . We offer customization, which can be your personal data or bulk customization.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Start a return by emailing us at hello@czera.com

Once we receive your return, refunds are processed within 3–5 business days. The amount will be credited back to your original payment method.

Sale items are final sale and cannot be returned or exchanged. Please check the product description carefully before purchasing.

We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed securely through Shopify's encrypted checkout.

Orders can be modified or cancelled within 6 hours of placement. Contact us at hello@czera.com with your order number as soon as possible.

Yes. We use SSL encryption and Shopify Payments to ensure all your data is protected. We never store your full credit card details.

We use a mix of cotton, linen, viscose, and blended fabrics. Each product page lists the specific fabric composition and care instructions.

Most of our pieces are machine washable on a gentle cycle with cold water. We recommend hanging to dry to maintain shape and color. Iron on low heat if needed.

All of our sizes have strict size charts, and you can choose the size according to your own measurements.

The fastest way to reach us is by email at hello@czera.com. We typically respond within 1–3 business days. You can also reach us through our social media channels.

Yes! If you're interested in carrying Czera in your store, please visit our Wholesale page and fill out the application form. We'll get back to you within 3 business days.